WAITER/WAITRESS (Male candidates are preferred)

Công ty: Lotte Hotel Hanoi
Địa điểm: Hà Nội
Mức lương: 9 - 14 Triệu. VNĐ
Loại hình: Toàn thời gian

Mô tả công việc

• Keep informed of menu items available to customers. Stay updated on meal courses to serve food in the correct sequence. • Assist the Captain and serve orders directly to customers. • Frequently check to ensure tables are neatly organized. Stay informed of reservations. • Ensure that reserved tables are properly set (receptacles, napkins, etc.) as requested. • Explain the featured menu to customers and upsell. Recommend beverages. • Respond kindly to and resolve any problems customers may experience. • Keep all furniture, containers, and other items in the workplace clean. • Ensure that menu items served to customers match the orders taken. Carefully observe customers until their meal is finished. • Be knowledgeable about food and beverages (types, hours of operation, and nature of services). • Keep informed of auxiliary facilities (types of facilities, sizes, hours of operation, and related services). • Stay informed about how to access information that customers may request, including membership systems and related services. • Report to the Manager immediately if any problem arises in facilities or services and take appropriate action. • Receive and handle customer complaints and requests professionally. Accept compliments and criticism gracefully. • Provide directions and assistance in guiding customers when necessary.

Yêu cầu công việc

  • Education: College degree or above.
  • Experience: Previous experience in hotel restaurant service preferred.
  • Credenitals: Certificates in hotel service or food & beverage preferred.

Quyền lợi

  • Attractive & competitive salary with service charge.
  • 02 months of probation with full salary & service charge.
  • Clear career development plan with local & international training courses.
  • Wonderful working environment with a professional team.
  • Annual vacation, annual health check, insurance, and other welfare as per Labor Law.