Sales Manager - Wedding

SALES MANAGER - WEDDING

JW Marriott Hotel & Suites Saigon

Location: Ho Chi Minh City, Vietnam Job Type: Full-time

Position Summary

The Sales Manager - Wedding is responsible for proactively soliciting, negotiating, and closing wedding and social event business to achieve and exceed hotel revenue goals. This role involves managing the entire sales cycle, from initial inquiry through final execution, and acting as the primary point of contact for clients, ensuring seamless planning and exceptional service delivery that aligns with JW Marriott's luxury standards.

Key Responsibilities

1. Revenue Generation & Sales Strategy

• Actively prospect and solicit new wedding and social events business through direct sales, networking, and cold calling efforts.
• Conduct site inspections and presentations for potential clients, effectively showcasing the hotel's wedding venues and services.
• Negotiate contracts, prepare Banquet Event Orders (BEOs), and manage room block requirements to maximize profitability and yield.
• Maintain an organized, up-to-date sales pipeline and forecast weekly and monthly sales results accurately.
• Apply professional sales techniques and effective upselling strategies to maximize total revenue per event.

2. Client Management & Service Excellence

• Serve as the main contact for all confirmed wedding clients, guiding them through all aspects of the planning process.
• Coordinate menu tastings, décor planning, and vendor logistics in collaboration with the Banquet and Culinary teams.
• Promptly address and resolve all client inquiries and concerns with professionalism and empathy.
• Ensure all client details, preferences, and feedback are accurately documented in the sales system (e.g., Opera S&C).
• Maintain consistent awareness of the JW Marriott brand image throughout all internal and external communications.

3. Administrative & Team Support

• Collaborate closely with the Marketing and Public Relations teams to promote wedding packages and hotel venues.
• Conduct regular market research to monitor competitor activity and pricing strategies.
• Maintain accurate records of sales activities, client correspondence, and contract details.
• Assist in training and mentoring junior sales or coordinator staff, serving as a positive role model for professional standards.
• Comply strictly with all Marriott safety, security, confidentiality, and company policies.

• Education: A University Degree in Hospitality, Business Administration, Marketing, or a related field is required.
• Experience: Minimum of 3–5 years of progressive sales experience, with at least 2 years specifically managing wedding or high-end social event sales within a luxury hotel, resort, or convention venue.
• Skills & Attributes:

  • Proven track record of achieving sales targets in the wedding/social segment.

  • Exceptional negotiation, presentation, and written/verbal communication skills in English.
  • Deep understanding of local wedding market trends, vendor management, and event logistics.
  • Proficiency in hotel sales systems (e.g., Opera Sales & Catering) and MS Office applications.
  • Professional appearance, high energy, and the ability to work effectively under tight deadlines.
• License or Certification: None required.

• Competitive Salary & Financial Incentives: A highly competitive salary structure, performance-based annual incentives, and a share of the monthly service charge.
• Global Travel & Discounts: Substantial associate discounts on room rates, dining, spa, and retail purchases across Marriott International’s global portfolio.
• Career Growth & Development: Access to world-class training programs, career advancement opportunities, and international transfer possibilities within Marriott International.
• Work-Life Balance & Wellness: Full compliance with local labor laws regarding paid vacation and sick leave, alongside access to employee wellness and support programs (Employee Assistance Program).
• Insurance: Comprehensive Health and Social Insurance coverage as per Vietnamese law, plus additional company support programs.