Restaurant Supervisor

CHARMANT SUITES CẦN THƠ is seeking a dedicated and experienced Restaurant Supervisor to join our dynamic team. As a Restaurant Supervisor, you will play a crucial role in overseeing the daily operations of our restaurant, ensuring exceptional service standards, and creating memorable dining experiences for our guests. You will be responsible for leading and motivating our service team, managing inventory, and maintaining a high level of cleanliness and organization within the dining area. This position requires a proactive individual with strong leadership skills and a passion for hospitality.

Your main responsibilities will include:

• Supervising and coordinating the activities of restaurant staff, including servers, hosts, and bussers.
• Ensuring excellent customer service and guest satisfaction by addressing inquiries and resolving complaints promptly.
• Training new employees and providing ongoing coaching and development to the team.
• Monitoring food and beverage quality, presentation, and service delivery.
• Managing reservations, seating arrangements, and overall dining flow.
• Assisting with inventory management, ordering supplies, and minimizing waste.
• Ensuring compliance with health and safety regulations, as well as company policies.
• Collaborating with the kitchen team to ensure smooth service and guest satisfaction.
• Preparing daily reports and communicating effectively with management regarding operational performance.

• Proven experience (3-5 years) in a supervisory role within a reputable restaurant or hotel F&B department.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of interacting effectively with guests and colleagues.
• Solid understanding of restaurant operations, including food safety, hygiene standards, and inventory control.
• Ability to work efficiently in a fast-paced environment and handle challenging situations with professionalism.
• Customer-focused mindset with a passion for delivering outstanding service.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in using POS systems and basic computer applications.
• A diploma or degree in Hospitality Management or a related field is preferred.

• Competitive salary package and service charge.
• Professional and friendly working environment.
• Opportunities for career growth and professional development.
• Meal allowance and uniform provided.
• Social, health, and unemployment insurance according to labor law.
• Annual leave and public holidays as per regulations.
• Employee discounts on hotel services.