Guest Relations Officer

CHARMANT SUITES CẦN THƠ is seeking a passionate and dedicated Guest Relations Officer to join our vibrant team. As a Guest Relations Officer, you will be the first point of contact for our valued guests, responsible for ensuring an exceptional and memorable stay from arrival to departure. You will play a crucial role in creating a welcoming atmosphere, anticipating guest needs, and resolving any issues with professionalism and grace. If you have a genuine love for hospitality, excellent communication skills, and a commitment to delivering outstanding service, we invite you to contribute to our reputation for excellence.

Key Responsibilities:

• Warmly welcome guests upon arrival and assist with check-in procedures.
• Provide comprehensive information about hotel services, facilities, and local attractions.
• Actively listen to guest feedback and proactively address any concerns or requests to ensure satisfaction.
• Handle guest inquiries, complaints, and special requests efficiently and courteously.
• Maintain a high level of product knowledge about the hotel and surrounding area.
• Collaborate with other departments to ensure seamless service delivery.
• Assist with administrative tasks as required.
• Contribute to a positive and professional work environment.

• Proven experience in a guest relations, front office, or customer service role within the hospitality industry.
• Exceptional interpersonal and communication skills, both verbal and written.
• Fluency in English; proficiency in additional languages is a significant advantage.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Impeccable personal presentation and a professional demeanor.
• Ability to work effectively under pressure and handle challenging situations with composure.
• Proficiency in hotel management software (PMS) is preferred.
• A diploma or degree in Hospitality Management or a related field is a plus.
• Flexibility to work shifts, including weekends and public holidays.

• Competitive salary and service charge.
• Comprehensive health and social insurance.
• Professional and dynamic working environment.
• Opportunities for career growth and development within the company.
• Annual leave and public holidays.
• Meal allowance and uniform provided.
• Employee recognition programs.
• Discounted rates for hotel services.