Front Office Manager in a 5 star resort at Camranh

We are seeking an experienced and dynamic Front Office Manager to lead our guest services team at a prestigious 5-star resort located in the beautiful Camranh area. The ideal candidate will be a passionate hospitality professional with a proven track record in luxury hotel operations, dedicated to delivering exceptional guest experiences and maintaining the highest standards of service. This role is pivotal in ensuring the smooth and efficient operation of the Front Office department, acting as the first point of contact for our discerning guests, and setting the tone for their entire stay.

As Front Office Manager, you will be responsible for overseeing all aspects of front desk operations, including guest check-in/check-out, concierge services, bell services, and guest relations. You will lead, mentor, and motivate a diverse team, fostering a culture of excellence, proactive problem-solving, and genuine hospitality. Your leadership will ensure that every guest interaction is seamless, personalized, and exceeds expectations, contributing significantly to the resort's reputation for unparalleled luxury and service.

This is an exciting opportunity for a results-oriented leader to contribute to a world-class hospitality environment, driving operational efficiency, enhancing guest satisfaction, and developing a high-performing team in one of Vietnam's most scenic destinations.

• Minimum of 3-5 years of experience in a Front Office management or assistant management role within a 4-star or 5-star hotel/resort.
• Proven ability to lead, motivate, and develop a large team in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a strong ability to interact effectively with guests, colleagues, and management.
• Fluency in English (both written and spoken) is essential; proficiency in other languages is a significant advantage.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Proficiency in hotel management systems (PMS) and Microsoft Office Suite.
• Demonstrated understanding of luxury hospitality standards and guest service excellence.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by resort operations.
• A degree or diploma in Hospitality Management or a related field is preferred.

• Competitive salary and service charge.
• Comprehensive health and social insurance package.
• Accommodation and meals provided at the resort.
• Opportunities for professional development and career advancement within a leading hospitality group.
• Access to resort facilities and employee discounts.
• Dynamic and supportive work environment in a beautiful coastal location.
• Annual leave and public holidays as per Vietnamese labor law.