Front Office Manager

CHARMANT SUITES CẦN THƠ is seeking an experienced and dynamic Front Office Manager to lead our guest services team. As a pivotal leader, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences from arrival to departure. Your role will involve managing staff, optimizing departmental performance, and upholding the highest standards of hospitality that CHARMANT SUITES is known for. We are looking for a professional with a passion for service, strong leadership skills, and a proven track record in hotel front office management.

Key Responsibilities:

• Manage and supervise all front office operations, including reception, concierge, and guest relations.
• Ensure a seamless and welcoming experience for all guests, handling inquiries, requests, and complaints efficiently and professionally.
• Recruit, train, motivate, and develop the front office team to deliver outstanding service.
• Monitor and evaluate departmental performance, implementing strategies to improve guest satisfaction and operational efficiency.
• Oversee room assignments, check-ins, check-outs, and billing processes.
• Maintain accurate guest records and ensure compliance with hotel policies and procedures.
• Collaborate with other departments to ensure smooth inter-departmental communication and guest service delivery.
• Manage front office budget, control expenses, and contribute to revenue generation through upselling and effective room management.
• Implement and maintain the Property Management System (PMS) and other relevant technologies.
• Handle emergency situations and guest security issues with professionalism and discretion.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a front office leadership role within a reputable hotel or resort.
• Proven ability to lead, motivate, and develop a high-performing team.
• Exceptional customer service skills with a strong guest-centric approach.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in English (both written and spoken); additional languages are a plus.
• Strong knowledge of hotel Property Management Systems (PMS), preferably Opera or similar.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• Strong organizational skills and attention to detail.
• Residency or willingness to relocate to Cần Thơ.

• Competitive salary and attractive service charge.
• Comprehensive health insurance and social benefits.
• Professional development and career advancement opportunities.
• Complimentary meals and uniform provided.
• Annual leave and public holidays.
• Dynamic and supportive work environment.
• Opportunity to work with a prestigious hotel brand in Cần Thơ.