Front Desk Associate

Le Palmier Ho Tram Resort is seeking a professional and enthusiastic Front Desk Associate to be the first point of contact for our valued guests. In this pivotal role, you will be responsible for providing exceptional customer service, managing guest arrivals and departures, and ensuring a seamless and memorable experience throughout their stay. You will handle inquiries, resolve issues, and maintain the highest standards of hospitality, reflecting the resort's commitment to excellence. This position requires a proactive individual with a passion for service and a keen eye for detail, dedicated to creating a welcoming and efficient environment for all our visitors.

Join our team and contribute to a luxurious resort experience where every guest interaction is an opportunity to shine.

• Proven experience in a front desk or guest services role, preferably within a resort or hotel environment.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in English; additional language skills (e.g., Vietnamese, Korean, Chinese) are a significant advantage.
• Strong organizational skills and the ability to multitask effectively in a fast-paced setting.
• Competency in using hotel management software (PMS) and standard office applications.
• Ability to handle difficult situations with grace and professionalism, ensuring guest satisfaction.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Competitive salary and service charge.
• Comprehensive health and social insurance in accordance with Vietnamese labor law.
• Professional and dynamic working environment with opportunities for career growth.
• Daily meals and uniform provided by the resort.
• Access to resort facilities and employee discounts.
• Ongoing training and development programs.
• Annual leave and public holidays.