Front Desk Agent

Join the prestigious team at Pullman Vung Tau Hotel & Convention Center as a Front Desk Agent! We are seeking a dynamic and guest-focused individual to be the first point of contact for our valued guests. In this pivotal role, you will be responsible for providing exceptional service from check-in to check-out, ensuring a seamless and memorable experience. You will manage reservations, handle inquiries, resolve guest concerns efficiently, and maintain a welcoming and professional atmosphere at all times. This is an exciting opportunity to contribute to a world-class hospitality brand and grow your career in a vibrant environment.

You will be an ambassador of our hotel, embodying our commitment to excellence and creating lasting impressions. If you have a passion for service and a desire to work in a luxury setting, we encourage you to apply.

• Proven experience in a customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in English (both written and spoken) is essential; additional language skills are a significant advantage.
• Strong organizational skills and attention to detail.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Proficiency in hotel management software (e.g., Opera) and Microsoft Office Suite.
• A proactive approach to problem-solving and guest satisfaction.
• Flexibility to work shifts, including evenings, weekends, and holidays.

• Competitive salary and attractive service charge.
• Comprehensive health and social insurance as per labor law.
• Professional and dynamic working environment.
• Opportunities for continuous learning and career development within AccorHotels.
• Daily meals and uniform provided.
• Annual leave and public holidays.
• Special rates for hotel stays within the Accor network worldwide.
• Employee recognition programs.